Refund Policy
Clear guidelines for refunds on halionarexum's venture building programs and services
1 Eligibility for Refunds
Refunds may be considered under specific circumstances. We evaluate each request individually based on the nature of the program and timing of the request.
- Program cancellation requests made within 14 days of enrollment
- Medical emergencies with appropriate documentation
- Significant life changes affecting ability to participate
- Program modifications that substantially alter the original offering
- Technical issues preventing access to digital resources
Important Note
Refund eligibility decreases significantly after program commencement. We encourage participants to carefully consider their commitment before enrolling in our venture building programs.
2 Refund Process Timeline
Our refund process follows a structured timeline to ensure thorough evaluation of each request:
Initial Review Period
Request acknowledgment and preliminary assessment of eligibility criteria within 3 business days.
Documentation Review
Detailed evaluation of supporting documents and program participation history.
Decision Communication
Final decision notification with detailed explanation of the outcome and next steps.
Processing Period
If approved, refund processing begins and payment methods are coordinated.
3 Payment Method Considerations
Refunds are processed using the original payment method whenever possible. Different payment types may have varying processing times:
- Credit Cards: 5-10 business days after approval
- Bank Transfers: 3-7 business days for domestic transactions
- PayPal: 1-3 business days once processed
- Corporate Payments: 10-15 business days due to additional verification
Processing Fees
Transaction fees incurred during the original payment may not be refundable. International transfers might involve additional banking fees that are deducted from the refund amount.
4 Partial Refund Scenarios
Some situations may qualify for partial refunds based on program completion and resource utilization:
- Withdrawal after attending initial sessions but before halfway point
- Access to some digital resources but minimal program engagement
- Completion of introductory modules but not advanced components
- Participation in group sessions but not individual mentoring
Partial refund amounts are calculated based on unused program components and remaining duration. Each case is evaluated individually to determine fair compensation.
Questions About Refunds?
Contact our support team for specific questions about your refund request:
Email: info@halionarexum.com
Phone: +61 3 9329 9430
Address: College Ave, Forest Lake QLD 4078, Australia
We're committed to handling each refund request with care and transparency.
This policy is effective as of January 2025 and may be updated to reflect program changes.